Returns Policy

Published: 18/10/2021

Thank you for shopping with DeadWaspDesigns. We hope you are happy with your purchase! However, if you are not completely satisfied with what you have bought, you might be able to return it to us for a full refund.

 

Please read the information below very carefully if you are wishing to make a return.

Returns

You are entitled to return your order within 14 days without giving any reason for doing so. The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of return, You must inform us of your decision by means of a clear statement within 30 days of delivery. You can inform us of your decision by emailing us at info@deadwaspdesigns.com or by filling out our contact form here: https://www.deadwaspdesigns.com/contact.

We will reimburse you no later that the 14 days from the day on which the goods arrive back at our fulfilment centre. We will use all the same means of payment you used for the order. 

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 14 days

  • The goods are in the original packaging 

  • The goods are packaged in such a way that they will not be damaged in transit

The following Goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalised (i.e. customised items).

  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. facemasks).

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

 
 

Returning Goods

You are responsible for the cost and risk of returning goods to us. 

If you would like to make a return please contact us via the details below so that we may send you details about where to return your order. 

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. 

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: